PRIVACY POLICY

SlayStay respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect any information that you provide while using our website slaystay.com or any mobile platforms controlled by us. By using our platform and providing your information, you consent to our practices as described here. If you do not agree with any part of this policy, you may discontinue the use of our platform. You also provide consent to receive communication from us through email, SMS, WhatsApp or calls, even if your number is registered under DND, as the communication will be related to the services you opt for.

Personal information refers to any detail that can identify you directly or indirectly, except information that is publicly available or shared as per law. We collect information that you submit voluntarily while browsing, registering, placing orders, participating in activities, subscribing to newsletters, responding to surveys, or contacting customer support. This may include your name, phone number, email, date of birth, postal address, payment information and any other details provided by you. We also collect information automatically through cookies, analytics tools, IP identification, device data, browsing patterns and location details where permitted. Additional information may be obtained from third-party services, delivery partners, social media platforms, marketing databases and publicly available sources.

We use your personal information for identity verification, order processing, delivery updates, customer support, account management, communication, responding to feedback, conducting surveys, offering promotions, sending newsletters, improving our platform, analyzing customer behavior, ensuring security, preventing fraud, fulfilling legal obligations and enhancing overall customer experience. Some purposes require your consent, some are necessary for fulfilling contractual obligations and others are carried out under legitimate business interests.

Your information may be shared with trusted third parties such as affiliates, service providers, delivery partners, payment gateways, data processors, marketing tools, analytics companies and customer support vendors, only to the extent required to perform services on our behalf. We do not sell or rent your information. Information may also be shared when required under law, during business transactions like mergers or acquisitions, or to protect the rights and safety of our customers and the company.

We retain your information for as long as necessary for business, legal or operational purposes. We ensure secure storage through internal servers, cloud partners and third-party secure storage systems with strict access controls. Once information is no longer required, we delete or anonymize it.

You may opt out of marketing or promotional communication anytime by unsubscribing from emails or contacting customer support. You may request corrections, updates, content removal from reviews, or withdrawal of consent by writing to support@slaystay.com. Withdrawal of consent will not affect past processing done lawfully.

We use cookies to improve your browsing experience, save preferences, analyze traffic and enhance site functionality. You may disable cookies in your browser settings, but some features may not work properly.

Any content you post publicly on the platform can be viewed and used by others; we are not responsible for copies saved by third parties. Our website may contain links to external websites not controlled by us, and we are not responsible for their privacy practices. Third-party analytics tools may be used to evaluate website usage, trends and performance to enhance user experience.

By continuing to use our platform, you acknowledge and agree to the practices described in this Privacy Policy and understand that your information will be processed as stated above.