RETURN/EXCHANGE POLICY
We offer exchanges only and no returns. Exchanges can be initiated within 48 hours from delivery. To initiate an exchange, please click on the return option in the 'My Orders' section under the 'My Account' page.
Sale items are not eligible for return, exchange, or refund, except in the case of a manufacturing defect. In such cases, we will require an opening video of the package showing its invoice, the opening process, and the defect clearly.
To maintain hygiene standards for our products, all exchanges will undergo a quality check by our team, and will be approved or declined for exchange accordingly. An exchange charge of INR 200 will apply. If the product is not returned with the original packaging, an additional INR 150 will be deducted.
We reserve the right to reject a return if:
- The product has been used.
- The product is damaged.
Once we receive the returned item, we will process the exchange within 2 business days. Exchanges can only be made for the same product/order, and only for size changes, with a one-time exchange allowed